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Know What Matters

Employees waste 20% of their day looking for information to do their job and use only 30% of what is available.  Kaybus changes how employees work.  By automatically matching the right content to the right employees, Kaybus provides content recommendations to each employee. Kaybus transforms your corporate content into your competitive advantage.


Stop Searching and Start Knowing.

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  • NISSHO USA
  • PRYSM
  • Teldat
  • PLUS ONE
  • TEGILE
  • Salmat
SALES ENABLEMENT 

SALES ENABLEMENT

We Predictively distribute content as just-in-time inventory so your sales people never ask for items. Content is delivered when it is most useful for each specific opportunity.  Real-time insight on what is effective with constant feedback for best-practices. 

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SERVICE EFFECTIVENESS

SERVICE EFFECTIVENESS

Every call center and field support employee answer customer issues the first time using the best solution for each customer interaction. Ensure SLAs are met, reduce “after-call work" by up to 25% and stay on top of critical TAC issues

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PROFESSIONAL SERVICES

PROFESSIONAL SERVICES

Collaborate swiftly and from one interface, eliminating content and organizational silos.  Never risk employees being out of the loop, from account management documents to marketing collateral, LMS updates or product specs, keep your colleagues in the loop automatically without email. 

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 The Problem is Real

"The average interaction worker spends nearly 20% of their day looking for internal information or tracking down colleagues who can help with specific tasks."

- McKinsey Global Institute (2012)

 

TODAY’S CHALLENGES

THE K solution SOLUTION

Sales Teams waste 20-30% of their time looking for content and what content they often use is months old causing unnecessary pricing and product risks
Kaybus Information
Sales teams sell today's product with today’s pricing as the most relevant materials are automatically pushed to them for each opportunity
Service teams take 3X longer than needed to resolve issues because they treat each issue uniquely
Kaybus Service
Service teams answer customer issues 40% faster as solutions are automatically promoted to the reps during the call
Corporate employees reinvent the wheel when creating content for their daily tasks as information exists in multiple content systems and employees don't know what to look for or what terms to use
Kaybus Business Task
Employees use proven existing content so business tasks are completed in a fraction of the time as content silos are eliminated, and all content is aggregated and centralized

TODAY’S CHALLENGES

  • Sales Teams waste 20-30% of their time looking for content and what content they often use is months old causing unnecessary pricing and product risks
  • Customer Service teams 3X longer than needed to resolve issues because they treat each issue uniquely
  • Corporate employees Reinvent the Wheel when creating content for their daily tasks as information exists in multiple content systems and employees don't know what to look for or what terms to use

THE k-solutions.fw SOLUTION

  • Sales teams sell today’s product with today’s pricing as the most relevant materials are automatically pushed to them for each opportunity
  • Service teams answer customer issues 40% faster as solutions are automatically promoted to the reps during the call
  • Employees reuse proven existing content so business tasks can be completed in a fraction of the time, content silos are eliminated, and all content is aggregated and centralized

 The real danger in business today is when content isn't used as intended or just forgotten. Companies and customers can be lost if the most effective content isn't getting into the hands of your employees. With Kaybus, every employee receives personalized and up to date content automatically delivered to their laptop, mobile or tablet.

SEE HOW WE DO IT

How The Kaybus Solution Works

  

Enterprise Content Management

Data Ingestion

We Centralize Your Content

Kaybus solves the problem of employees not knowing where information exists, how it is stored or what terms to search. Kaybus securely contents to your content repositories and creates a single access point with unified information across your on-premise and cloud based systems. By creating a single source of truth for your corporate content, Kaybus will categorize and automatically determine the right audience and business activity for each piece of content.  

On an ongoing basis, Kaybus assured that employees only have access to the most relevant and updated information by automatically synchronizing the content to users.

 

Content Management

Automatic Recommendations

Relevant Content Promoted

Kaybus automatically matches the most relevant content from across the enterprise to each employee based on their work profile (i.e. job, peer group, location, tasks, etc.).  This ensures that regardless of where the content may have come from, it is 100% guaranteed to be up-to-date and highly relevant for the task at hand.

The content recommendations reflect each employee's content usage and are provided across multiple factors: what one has read, what one searches on, what peers are reading or creating and what is relevant based on job role or organization unit. Eliminate organizational silos and be guaranteed every employee uses the best content.

 

Business Intelligence  Predictive Analytics

Analytics

Measured Usage and Visibility

Kaybus measures the usage of all content providing real-time visibility into the effectiveness of that content in employees jobs.  Whether it is marketing collateral for sales teams, product or engineering specs for support teams or corporate-wide collaboration and sharing, Kaybus measures each interaction in real time.  

Our Business Intelligence and Analytics not only enable Kaybus to fine-tune ongoing content recommendations based on content usage but also provide a direct ROI of content to business usage: frequency of use, sharing, comments, views, etc.  We want you to know, without a doubt, if your content is actually impacting your business.

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The Speed of Business

Why Searching Will Never Be Enough

Download the free ebook that allows you to quickly understand:

  • How having too much information is actually a competitive
    advantage
  • That predictive analytics enables personalization
  • How Knowledge sharing is transforming organizations
Download here!

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